TERMS AND CONDITIONS

To give Quality, Convenience and world class Technology, these are the very things that define us.

1. General terms of Work, Responsibilities of the Client, and Liabilities
Provision of site content such as multimedia and text is entirely the client’s responsibility. Such information must be provided to Terasol Technologies prior to commencing the work.
Data back-up (after delivery) is entirely the responsibility of the client. Terasol Technologies is not responsible for any loss of content due to any reason or circumstance.
Terasol Technologies would not be contractually responsible for any graphics, artwork, data entry or web hosting related to the project unless it is expressed specifically, paid for and agreed by both the client and Terasol Technologies. The above-specified materials will remain the property of Terasol Technologies. This is regardless of the fact that it is developed by Terasol Technologies or supplied by the customer, the exception being a modification in agreement that is specifically agreed upon.
Terasol Technologies will do its best to adhere to all deadlines. However, it will not be responsible for a deadline missed due to circumstances that are beyond its control. These include but are not limited to issues with deployment, third-party support, and occurrence of bottlenecks, communication delays, resource unavailability and other similar situations.
We give our clients an opportunity to review the content and appearance of websites that are developed during the project execution and also after completion. We provide a seven-day window by which the client can come back for revisions, failing which we will automatically consider that it has been approved and accepted.
Copyright to logos, files and data supplied by the client will be owned by the client and the client will grant Terasol Technologies the authority to modify and use them. Obtaining relevant copyrights of any third-party material will be the client’s responsibility. The responsibility of granting Terasol Technologies the copyright permissions also lies with the client. Terasol Technologies is insulated from any claims that arise from the materials provided by the client. This could be as a result of improper copyright permissions or negligence by the client. We consider the contract a guarantee that the client has taken care of these issues. Terasol Technologies reserves the right to ask for evidence that expresses the authority and permission.
Terasol Technologies does not assume responsibilities for any changes caused by the client or a third-party. These could include but would not be limited to deletions, modifications or additions. However, Terasol Technologies could be willing to rectify these for an additional charge.
2. Payment Conditions
We accept cheque and online bank transfers only; however, we could decline payment in any of these forms and this is a right that we reserve. We also reserve the right to take back any of these payment methods and to change the pricing at any given point without any prior notice.
A cancellation fee could be charged if the client cancels or discontinues the project midway. This fee could be in accordance to the state of the project at the point of discontinuance or cancellation.
Legal action will be initiated in case there is a nonpayment of overdue amount or cancellation fees.
3. Conditions regarding support and third-party
Terasol Technologies provides free-of-cost support during the first month after launch. Following this period, support is charged on an hourly rate as agreed upon. This support would only include bug fix and e-mail support. Change in rules, architecture, and enhancements/add-on are beyond the scope of this support.
Third-party product/services and support that are integrated into the website and demand payment, licensing, copyright and the like will be client’s liability and responsibility. These could also be procured on behalf of the client by us for a fee. This fee would not include out-of-pocket expenses or claims by third-party.
Terasol Technologies does not provide any guarantee or warranty for any third-party products or services used.
Terasol Technologies considers any third-party upgrade of services and products beyond its scope, and may warrant a revision in price considering the feasibility per its discretion.
4. Conditions that Guide Add-on/Enhancement, Rework & Billing
We have a “modification management” process in place where the additional work that is beyond the scope of the original project is billed. Additional work after wireframe signoff would attract increase in charge and extension of deadline.
Terasol Technologies has a policy of doing minor tweaks at no additional charge but if it is found that undue advantage is being taken by abusing this policy, we charge extra. The charges could range from INR 600 to INR 800 per hour. A list of these additional tasks would be made and provided to the client.
Terasol Technologies usually conforms to the project budget but certain add-ons or enhancements may attract additional fees, which would be communicated to the client in advance.
After the approval, any tweak or rework is considered an add-on and is charged separately.
All payments are to be made by the due date without any discounts, debt settlement, or deductions.
5. Liability Limitations
Terasol Technologies exercises reasonable precautions and skills while executing the project. Having said this, we exclude ourselves from any representations, keeping us away from any express or implied warranty in terms of correctness, quality, timelines or accuracy of the service.
Terasol Technologies excludes its employees, contractors and itself from the following: Any or all liability due to omissions, time, any negligence, etc., that can damage the functioning of the apps. This exclusion of liability also includes damage to artwork, content or data provided by the client. The losses could be due to negligence or any other reason.
Excluding personal injury or death as a result of omissions or negligence, Terasol Technologies shall not be held responsible for any damages that arise from the tort, contract or otherwise. The damages could be loss or reduction in profit or any claims made by third-party.
We do not hold ourselves responsible for the performance of third-parties and we shall not be held responsible for their inefficiencies.
6. Delivery and Approvals
The projects are usually divided into various stages and the work commencement on the next stage only begins once the payment for the completed stage is made as per the agreement.
On completion of the project, the developed app would be sent to the customer end. The website is transferred to destination server after approval. However, we reserve the right to delay this transfer until the full realization of payment is done.
All the material and codes developed will be transferred to the client upon completion and the ownership is only transferred to the client post full payment.
Terasol Technologies holds the right to publish the completed projects for the purpose of reference to generate new customers. If the client wishes to prevent such usage, we must be informed well in advance and appropriate approvals shall be obtained.
7. Timescale
We put in our full efforts to complete the project on time. We begin the work on clients’ projects only after receiving the agreed upon deposit that could be anywhere between 30 to 50% of the agreed price. However, the timelines may need to be extended depending on the factors that are beyond Terasol Technologies control.
8. Jurisdiction
All the terms shall be interpreted and governed as per the Indian law. All parties irrevocably consent that Indian courts would have the exclusive jurisdiction towards settling disputes that originate from, in connection or under the terms and conditions listed here. You confirm the acceptance of these terms and conditions when you place an order with us.
9. Severability
In case any one or more of the points in the terms and conditions delineated here is deemed illegal, invalid or unenforceable, the rest of the points will still remain unimpaired and the order and/or agreement would not be held void for this particular reason. The point in question would be replaced by one that comes close to the intent expressed in it.

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